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Interview with Dr. Cardenas of East Montgomery County Animal Hospital - New Caney

Interview with Dr. Cardenas of East Montgomery County Animal Hospital - New Caney

Published: Jan 24, 2023, 10:43am

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As part of our ongoing "Getting to Know Your Local Businesses" series, this week we sat down with Dr. Cardenas, owner and Chief Medical Officer of East Montgomery County Animal Hospital.

Tell us a bit about your business:  What does your business offer and how long have you been around?
East Montgomery Animal Hospital has been a part of the community since 2015.  Dr. Cardenas and the EMCAH Team provide complete pet health care services including vaccines, dental care, exams, internal medicine and surgery for your companion animal.

How did you decide to get involved in this line of work?  How did the business get started?
Dr. Cardenas loves veterinary medicine.  She has worked in small animal medicine, from day practice to emergency care since 2001.  She worked for a local practice and the spent years doing relief work traveling from various practices in the Houston area.  Years of hoping and planning came together when she finally found the right opportunity and location to plant her pet practice in the vibrant part of “three corners” Porter, New Caney and Conroe.  This spot is ideal for providing this up-and-coming area with top-notch animal care, products and services.  
Tell us a couple things you are proud of about your business.  What are you known for?  What separates you from the competition?
They are proud to be a woman-owned, family business.  Dr. Cardenas is humbled by the trust she’s earned in the community and the frequent testimonials from satisfied customers.    Pet owners rave about the love and care they are their pets receive.  This is supported by the smiling staff that “treats pets like their own”, the variety of payment options, flexibility in seeing patients and the caring and respectful approach to ethical care. They make sure to keep the client’s best interest in mind.  Dr. Cardenas employs low-stress pet handling and gives treats liberally, so bring your pets hungry!

What is your favorite part of running this business?
Susan’s heart is all about the animals and their people.  Carefully selected staff help promote their mission of quality animal care.  She hires the best smiling faces, like Office Manager Marisa who wears many hats.  Marisa’s favorite part of working at East Montgomery Animal Hospital is that she gets to have a cat in her office while juggling hiring, inventory, HR, maintenance, pharmacy or reception and other day to day aspects of guiding a busy practice.

Who is your target market or ideal customer/client?
People who care about their pets and appreciate that we know those pets are an important part of their family are encouraged to schedule an appointment.

Tell us something about yourself as the business owner.  What is your background?
This veterinarian by day, mother of three, has been married to her husband Luis for 30 years.  Two dogs and a cat round out their family.   A graduate of Texas A&M, she also enjoys theater, dinners with friends, family time and reading at the beach.  Being a veterinarian allows her days to be filled with variety, quality interactions, value in the community and plenty of purrs, licks and wagging tails from four-legged friends.

Share any special promotions, annual sales or special events.
Tuesdays and Thursdays are discount vaccination days.  Receive 15% off!

What other information would you like potential clients/customers/canines/cats to know about your business?
They look forward to helping your pet enjoy a happy, long and healthy life.

Any growth or expansion in your future?
Recently, EMCAH expanded their parking lot and are currently searching to hire an Associate DVM to add to the growing team.  

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