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Interview With Dustin Wells of Pillar Plumbing - New Caney

Interview With Dustin Wells of Pillar Plumbing - New Caney

Published: Aug 12, 2021, 12:30pm

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As part of our ongoing "Getting to Know Your Local Businesses" series, we sat down this week with Dustin Wells, owner of Pillar Plumbing.

Tell us a bit about your business:  What does your business offer, and how long have you been around?
I am a 3rd generation plumber with family roots dating to 1949. I have been in operation in the North Houston area since 2019, but I've personally been a self-employed plumber for over 13 years now.

How did you decide to get involved in this line of work? How did the business get started?
My family had a small plumbing and HVAC business that needed my help while I was simultaneously completing my military contract. My education is in business and I love the work so it has been a great fit.

Tell us a couple things you are proud of about your business. What are you known for? What separates you from the competition?
We offer exceptional 5 star service, treat each client like family and offer fair upfront pricing and options on every job.

What is your favorite part of running this business?
Getting to meet all the great people we get to work for, working shoulder to shoulder with family members and the ability to give back to the community as the opportunities allow.

Who is your ideal customer/client? Who do you serve best?
Our ideal client is a residential, homeowner occupied home who wants the best service and products for their home and family.

Can you tell us something about yourself as the business owner? What is your background?
I am a veteran of the United States Coast Guard and I have a undergraduate degree in business management. I absolutely love what I do!

Are there any special promotions, annual sales, or special events that you'd like to mention?
As plumbers, we love to fix things! We equally love serving and helping! We often can provide discounts and promotions especially when we are doing more than one task at a given location. Just ask us.

Is there any other information you'd like your potential customers/clients to know about your business?
We accept credit cards, offer great financing options, provide solid warranties and strive for 5 star service on every job. Check us out online! Between google, Facebook and various other sources, we have over 400 Five star reviews!


How do you see your business growing and improving over the next couple of years?
As always we are constantly learning, training and seeking ways to improve our business and client relationships. This is part of our culture and only creates a long term relationship of growth and loyalty. We would love you to be a part of it!

To find out more about Pillar Plumbing, visit their profile on NewCaney.com. To read more about services offered and schedule an appointment, visit their website, www.pillarplumbing.net. To read reviews and view valuable tips, visit their Facebook page.




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