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"Analyst", "Manager", "Specialist", or "Coordinator" New Caney Resume

"Analyst", "Manager", "Specialist", or "Coordinator" New Caney Resume

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Seeking Job: "Analyst", "Manager", "Specialist", Or "Coordinator"
Position Desired: "Analyst", "Manager", "Specialist", or "Coordinator"

Cover Letter:
Manager with over 5 years of experience providing leadership and guidance to 20 employees
• Possess strong multi-tasking skills, with ability to simultaneously manage various projects and schedules
• Transformed 2 underperforming store locations into top performing locations in the North Houston submarket and increased sales over 100% YOY



AT&T
Manager, Customer Service
• Support site with hiring/staffing, i-9 completion and verification, new manager onboarding, and benefits
• Negotiate with customers to resolve escalated claims while protecting company revenue
• Analysis of scorecard attainment and key performance indicators to identify trends in behavior resulting in:
o 22% increase on Customer Retention
o 18% increase in net promoter score, known as the Voice of the Customer survey (VOC)

AT&T
Retail Sales Manager III
• Supervise overall daily operations of a Company-Owned Retail store in the Houston, TX market including hiring and firing, development, discipline, and scheduling of employees to ensure efficiency, quality store operations, and an extraordinary customer experience
• Conducted on-the-spot coaching to increase TV and Internet sales attainment from 90% to 150%.
• Sustained a 125% overall attainment in all KPIs combined for 2017 and 2018, Top 1% in South Texas
• Selected for the Retail Leadership Development Program, designed to introduce various sectors of the enterprise, business needs, and employee relations.

B.S. INTERNATIONAL BUSINESS
BRADLEY UNIVERSITY Peoria, IL
2014

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Last Updated: Aug 20, 2019 @ 11:37am



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