Position Desired: Automotive / Office Management

Cover Letter:
**** ****
18915 Forest Ln. Cir.
New Caney, TX 77357
(***) ***-**** M
****@*****.***

Objective: To obtain a position with an established organization and become part of a team with the ability to utilize my skills,
knowledge, and experience to increase efficiency and profit.

Experience:

Munday Cheverolet Dispatcher/Booker Houston, TX. Dec 14-April 16
• Receive all RO's from advisors and ensure all RO's are written correctly and all paperwork is in order
• Dispatch accurately based on promised completion times and most effective use of technician time based on real time
shop work distribution and technician skill level
• Track work in progress and manage work according to customer and shop needs
• Book and flag all RO's and ensure proper documentation upon receipt from technician

Martin GM Service Advisor Cleveland, TX Feb 14-Nov 14
• Greet customers on service drive and write repair orders based on customer concerns
• Develop relationships with customers to ensure complete satisfaction with the service experience
• Log and track RO's to ensure completeness of repair
• Communicate vehicle needs with customers and sell appropriate repairs and scheduled maintenance
• Maintain CSI score above ninety-five percent

Fred Haas Nissan Service Advisor Tomball, TX June 13-Nov 13
• Greet customers on service drive and write repair orders based on customer concerns
• Develop relationships with customers to ensure complete satisfaction with the service experience
• Log and track RO's to ensure completeness of repair
• Communicate vehicle needs with customers and sell appropriate repairs and scheduled maintenance
• Maintain CSI score above regional average

Stewart Cadillac Dispatcher Houston, TX Feb. 12-June 13
• Receive all RO's from advisors and ensure all RO's are written correctly and all paperwork is in order
• Dispatch accurately based on promised completion times and most effective use of te

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