Position Desired: Transportation Management

Cover Letter:
**** ****
18543 Arbor Oaks Circle
New Caney, TX 77357
(***) ***-****
****@*****.***


SUMMARY
A highly motivated service-oriented manager with a strong background in Customer Service Management. I have extensive experience in Project Coordination, Load Planning and Operations and I possess excellent communication and time management skills. I am a team player and I handle tasks with the highest accuracy and efficiency. My primary responsibilities have included:
• Operations Management
• Project Coordinator
• Account Management
• Hazardous materials certified
• LTL, Open Deck, Van, Heavy Haul OOG
• Warehousing
• Customer Service

PROFESSIONAL EXPERIENCE

E.W. Wylie Trucking, Houston, TX March 2015 – June 2015
Account anager / Driver Manager
Develop and maintain good working relationship with assigned customers
Utilize cost effective resources
Ensure that proper channels of communication exist between company and customers
Review operational reports and records daily
Recommend strategies to generate revenue and increase profitability
Resolve conflict using good interpersonal skills


Jetco Delivery, Houston, Tx ​​​​ October 2011 – August 2014
Customer Service Management
• Extensive knowledge of LTL, Air Sweeps, Open Deck, Heavy Haul OOG.
• Resolve customer complaints.
• Train employees, and evaluate their performance.
• Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.
• Review all hazardous documents to ensure they meet DOT regulations.
• Warehousing-cross docking
• Plan, organize, and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
• Collaborate with other managers and staff members to formulate and implement policies, procedures, goals, and objectives.

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