Seeking an experienced data entry clerk. Requires knowledge of C2C, a warehouse management software.

SSENTIAL JOB RESULTS:

Maintains current rate sheets for all customers; reviews periodically for additional service items, price changes, etc.
Assesses customer satisfaction with goods or services by implementing satisfaction surveys and other research tools; interpreting results; implementing customer service training programs.

Resolves customer dissatisfaction by directing the receipt, investigation, evaluation and settling of complaints and claims; following up with customers; personally resolving difficult situations in collaboration with the Account Representative and Operations Manager.

Maintains daily Account Rep. operations by initiating, coordinating, reviewing, scheduling and enforcing operational, billing and company policies and procedures.

Assures zero errors in invoicing for jobs by reviewing job jackets for accuracy and inclusion of pricing for all services rendered.

Maintains professional and technical knowledge by researching industry knowledge, establishing professional networks.

Maintains inter- department and inter-company work flow by modeling and supporting a spirit of cooperation.

Maintains customer confidence and protects operations by keeping appropriate information confidential.

Contributes for team effort by accomplishing related results as needed.

Skills Required:

Experience:

A minimum of 2 years experience in packing, crating and related industry services as an Account Representative.

Job Knowledge, Skills and Abilities:

Verbal and written communication skills, strong interpersonal skills, and superior organizational abilities.

Ability to multi-task, take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment.

Computer experience: MS Office products and inventory management system.

Primarily a Monday – Friday 8-5 schedule but must be able to work on a weekend rotation.

Employment Type:

Employee - Full Time

Compensation:

Based on experience